FAQs

-Do I need experience to ride a horse?

No, we have lovely horses available for beginners and all levels of experience, from first time riders through to advanced. We also have gentle ponies for children. We ask that all riders are honest about their previous experience as this information enables us to select the most suitable horse for each rider.

-Do I receive instructions before departure?
Yes, we will teach you the basics of riding before you depart. Safety is top priority.

-Is it safe for children to ride?
Yes, we can arrange lead rides on gently ponies for young children. Our experienced staff will walk alongside and lead them or just assist them when necessary.

-Is there are weight limit?

Yes, for the welfare of our horses we impose a weight limit of 90kgs / 200lbs / 14.5 st.

There is no weight limit for our Horse Cart rides.

-Do you visit Angkor Wat on the horses?

No, we do not visit the temples around Angkor Wat - too much traffic and too many tourists. On our 3-4 hour rides we instead visit a lovely secluded temple called Wat Atvea that other tourists rarely see. Our eco-friendly rides are an ideal way to break up the temple tours and see more of the Cambodian countryside and villages.

-Where do your rides go?

We ride south west of Siem Reap town, through the rice fields and villages. We like to keep away from the busy areas and quietly explore the remote countryside. Some places we visit are only accessible by horseback. Our rides are an unobtrusive way to be immersed in the Cambodian countryside without any disturbance to the villagers.

-Do we get to trot or canter on the rides?

We will go at the pace you are comfortable and competent at.

There are lovely areas through the rice fields perfect for canters. We do not go fast through the villages for safety reasons and out of respect for the residents.

-Can I book my trail the day before?
Yes, but to avoid disappointment we recommend to book as soon as possible so we can ensure that we have the most suitable horse available for you. You can fill in our online reservation form or you can call us. It is important that we communicate with you directly to ensure we receive all the required information.

- Can I decide the departure time?
Yes, but we try to avoid the heat as much as possible so riding early morning or later in the afternoon is strongly recommended. This will be much more enjoyable for both riders and horses. There is also much more activity in the villages and fields when it’s not so hot.

 

-What should I bring?

Please bring your cameras. There will be plenty of photo opportunities along the way. We can supply you with a belt bag to carry your camera and anything else you would like to take with you on your ride. Sunscreen is also recommended. Other belongings can be stored in our secure lockers at the ranch while you ride.


-How many people will be in the group?
We always try to arrange small groups, even a private ride when it is possible.

-What is the difference between the English and Western saddles?

I recommend Western saddles for beginners or nervous riders, it is much more secure. Our equipment is imported from America and Europe.

-Can you arrange a pick up from my hotel?

Yes, if you would like we can arrange for a driver to collect you from your hotel and bring you to the ranch.. some drivers are unsure where we are so this may save you some trouble! The driver will charge around $3-$5 each way according to the distance between your hotel and the ranch. If you require this service please give us the name of your hotel. We will send you confirmation regarding the cost and time of pick up.

-If I have my own transportation, at what time should I arrive to your place before the ride?
We advise our guests to come a minimum of 15 minutes before the ride start time as we need to get you prepared on your horse. Please make sure that your driver knows our location. He can call us for directions if necessary.

-Should I bring sweets to hand out to the children along the way?

We do not recommend this. Many Cambodian children do not own tooth brushes. What you think may be a treat for the kids is in actual fact causing more problems. If you would like to give to the people in the village, we advise you donate school supplies or clothing. You could even donate tooth brushes!


-What is the next step after I fill in the online reservation form?
We will send you a confirmation email within 24 hours. Please include the required information (date/ weight/ experience level) and your hotel information if you would like us to organize transport for you.

-My friend is experienced and I am not, can we still ride in the same group?

Yes, our experienced guides can handle mixed level groups. This won’t be a problem at all.

-Are helmets provided?
Yes, all safety equipments are provided. We recommend that you wear long trousers and closed shoes.

-Do you accept credit card?

No, we accept cash only in USD or local currency. You can pay us at The Happy Ranch office on the day of your ride. All of our prices include government taxes.

-What if it is raining at the time of my ride?

The weather in the rainy season (May-October) can be a little unpredictable, especially in the afternoons. We will be happy to reschedule your booking if necessary.

Please note: Our horse trails are in high demand. For this reason, we require as much notice as possible for any cancellations or booking changes. If you do not show up for your ride without contacting us The Happy Ranch reserves the right to charge a 50% cancellation fee. By confirming your booking you are agreeing to these conditions.

* Please be careful about misleading information from outside sources - if you have any concerns, please Contact us directly: Contact us.